Regrow Support
Need help with Regrow, an account, backup, Community, a purchase, a bug or a privacy question? Contact the team responsible for Regrow.
Support topics
- Application or navigation problem
- Account sign-in, verification or recovery
- Secure backup and cross-device restore
- Account or cloud-data deletion
- Photograph capture or import
- Notifications
- App Lock or Face ID
- My Clinic documents
- Community safety, reporting or blocking
- Purchase or subscription access
- Restore Purchase
- Privacy request
- Bug report
- Product feedback
Account deletion
Protected-account users can delete their account and cloud-backup data through the Regrow app. If the in-app option is not available on your platform, email support@regrowhair.app from the address associated with the account and we will process the request. Some limited security, moderation or legal records may be retained where reasonably necessary.
Backup and restore help
Secure backup is optional and controlled from inside the app. If a restore on a new device does not surface expected records, confirm that the same authentication method is being used and that backup was enabled on the source device. Contact support if problems continue.
Community safety and reporting
Use the in-app report and block controls on any Community post, comment, message or profile that violates the Community Guidelines. Moderation is not continuous. For a possible emergency, contact local emergency services. For individual medical concerns, contact your treating clinic.
Purchase support
Google Play and Apple process payments made through their stores. For refunds, billing disputes or store-account payment issues, use the applicable store's official billing support:
For missing access or Restore Purchase problems, email support@regrowhair.app.
Do not include highly sensitive medical records, unredacted clinic documents, passwords or full payment-card information in support messages.
Medical support notice
Regrow support is not medical care. Regrow support and Community are not continuously monitored and cannot assess symptoms, photographs or an individual recovery.
For recovery concerns, contact your surgeon or clinic. For a possible emergency, contact local emergency services.
Response notice
Every message is appreciated. Response times are not guaranteed.
Business information
Regrow is operated by:
Authority On Demand, Inc.
447 Broadway, 2nd Floor, Suite #2056
New York, NY 10013
United States
Email: support@regrowhair.app
Telephone: +1 518 608 3655
Website: https://regrowhair.app